Refund policy

Returns, Exchanges & Refund Policy

At Monscre, we want you to shop with confidence. If you need to return or exchange an eligible product, our policy below explains the process, timelines, product conditions, refunds, and support available to you.

Please read this policy carefully before placing a return or exchange request.

1. Return & Exchange Eligibility

You may request a return or exchange within 10 days from the date of delivery.

After submitting your request, you will have an additional 7 days to ensure that the product is handed over to the courier or shipped back to us, as applicable.

Requests submitted after the applicable return period may not be accepted.

Your product must be:

  • Unused and unworn

  • In its original condition

  • Free from stains, damage, alterations, or signs of use

  • Returned with all original brand tags and labels attached

  • Returned with the original packaging, wherever applicable

Products that do not meet these conditions may be rejected and may not qualify for a return, exchange, or refund.

2. How Returns & Exchanges Work

Step 1 — Raise a Request

Contact our customer support team within the applicable return or exchange period and provide your order details.

Step 2 — Request Review

Our team will review your request and confirm whether the product is eligible for return or exchange.

Step 3 — Reverse Pickup

Where available, we will arrange a reverse pickup through our courier partner.

A maximum of two pickup attempts will be made.

If the courier is unable to collect the package after two attempts, or reverse pickup is unavailable at your location, you may be required to ship the product to our business address at your own expense.

Important

We strongly recommend recording a clear video while packing and handing over your return shipment. This may be requested if there is a dispute concerning the condition, contents, or handover of the returned package.

3. Return Shipping Charges

Shipping charges paid at the time of placing the original order are non-refundable.

If you are required to ship a return independently because reverse pickup is unavailable or unsuccessful, the return shipping cost will be borne by you.

4. Products That Cannot Be Returned or Exchanged

Certain products may be excluded from returns or exchanges due to their:

  • Category

  • Nature of use

  • Hygiene considerations

  • Product-specific conditions

  • Other applicable restrictions

The eligibility of a product will be determined according to the applicable product and return conditions at the time of your request.

Monscre reserves the right to add, remove, or modify categories that are not eligible for return or exchange.

5. Exchange Policy

Once an exchange has been completed and the replacement product has been delivered, no additional return, exchange, or refund request will be accepted for that order.

We therefore recommend carefully checking the replacement product immediately after delivery.

6. Order Cancellation

An order may be cancelled only if it has not yet been dispatched from our warehouse.

Once the order has been dispatched, cancellation is no longer possible.

If you no longer require a dispatched order, you may request a return after delivery, provided the product meets the applicable return conditions.

7. Refund Policy

Refund Processing

Once your return has been received and approved, the refund will be processed according to the applicable payment method and refund procedure.

Depending on the payment method, refunds may be issued to the original payment method, bank account, or in the form of store credit, where applicable.

Refund Timeline

Refunds made to the original payment method or bank account may take up to 7 working days to reflect in your account after the refund has been processed.

The actual time may vary depending on your bank or payment provider.

Refund Not Received?

If your refund has not appeared within the applicable timeframe, please contact our customer support team with your order details.

Email: contact@monscre.in

Our team will check the status of your refund and assist you further.

8. Damaged, Defective or Incorrect Products

We take care to ensure that every order is packed and delivered properly. However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Unboxing Video

We strongly recommend recording a continuous, uninterrupted unboxing video when opening your package.

The video should clearly show:

  1. The unopened shipping package

  2. The shipping label

  3. The package being opened

  4. The product received

  5. The original brand tags and labels

  6. The condition of the product immediately after opening

If you do not have an unboxing video, you may provide clear photographs showing the product, shipping label, packaging, and relevant tags.

Reporting Period

Damage, defect, or incorrect-product complaints should be reported within 24–48 hours of delivery.

Requests submitted after this period may not be considered.

Each case will be reviewed individually. Where appropriate, Monscre may offer an exchange, replacement, or store credit, subject to verification and approval by our returns team.

How to Report a Problem

Please email the relevant photographs or video to:

contact@monscre.in

Our returns team will review the information and guide you through the next steps.

9. Return & Refund Processing Timeline

Stage Estimated Time
Return request review Up to 48 hours
Return inspection After product is received
Store credit / coupon issuance Generally within 24–48 hours after approval
Bank / original payment refund Up to 7 working days after processing

These timelines are estimates and may vary depending on courier services, payment providers, banks, or other circumstances beyond our control.

10. Customer Support

For assistance with orders, returns, exchanges, refunds, damaged products, or other concerns, please contact our support team.

Email: contact@monscre.in
Phone: +91 9027818231

You may also use the “Need Help” option on our website to connect with our support team through live chat.

Support Hours

Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Please note: Customer support is currently not available through WhatsApp.

11. Policy Changes

Monscre reserves the right to modify, update, or revise this Returns, Exchanges & Refund Policy at any time.

Any changes will become effective from the date they are implemented or published on our website.

We recommend reviewing this page periodically for the latest version of our policy.

All returns, exchanges, refunds, and related requests remain subject to product eligibility, verification, and approval under the applicable policy.

12. Business & Contact Information

Monscre™

Tradename: Monscre™ - Absolute Corporation
Registered Business Address:
Mutfarrik Shyampuri TVS Showroom
Jamshed Colony, Khatauli
Uttar Pradesh - 251201 India

GSTIN: 09HNSPM4045P1ZX
Website: www.monscre.in

Phone: +91 9027818231
Email: contact@monscre.in

Contact Time: Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Thank You for Choosing Monscre

We truly appreciate your trust in Monscre.

Our goal is to make every part of your shopping experience simple, transparent, and reliable. If you ever need assistance with an order, our customer support team is here to help.

Thank you for shopping with Monscre.