Shipping Policy

Welcome to Monscre.

Here you'll find answers to the most common questions about order processing, shipping, tracking, cancellations, address changes, damaged products, and customer support.

1. I Just Placed an Order. When Will It Ship?

Once your order is successfully placed, please allow 1–2 business days for processing and preparation.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Orders may occasionally require additional processing time due to product availability, order verification, holidays, or other operational circumstances.

2. How Long Does Shipping Take?

Orders Within India

Orders within India may be shipped through our available logistics partners, including:

Delhivery
Blue Dart
FedEx
Xpressbees
Other trusted courier partners, where applicable

Estimated transit time within India:
3–5 business days after dispatch

International Orders

International orders are shipped through the appropriate fulfillment and logistics partner based on the product and delivery destination.

Estimated international transit time:
5–8 business days after dispatch

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our reasonable control, including:

Public holidays
Weather conditions
Natural disasters
Customs clearance
Logistics disruptions
Courier delays
Incorrect or incomplete delivery information
Other unforeseen circumstances

Once an order has been handed over to the courier, delivery is managed by the respective shipping provider. Monscre is not responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

3. Will I Receive a Tracking Number?

Yes. Tracking information is provided for every shipped order.

Once your order has been dispatched, we will send you a shipping confirmation containing the relevant tracking details.

You can use the tracking information to monitor your shipment through the applicable courier or tracking platform.

Track Your Order

You may also use the Order Tracking page on our website to check your shipment status by entering your Order ID or AWB number, where applicable.

Please note that an order may be fulfilled from different locations depending on product availability and fulfillment arrangements. As a result, products from the same order may occasionally be shipped separately and may have different tracking numbers.

4. Can I Cancel My Order?

Orders can be cancelled only before they are dispatched from our warehouse.

If you would like to cancel an order, please contact us as soon as possible after placing it.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been dispatched, you may be able to request a return after delivery, provided the product meets the eligibility requirements under our Returns, Exchanges & Refund Policy.

Cancellation Request

Email us at:

contact@monscre.in

Please include:

Your order number
Your name
The email address or phone number used to place the order
The subject line: CANCELLATION REQUEST

We will review the order status and confirm whether cancellation is possible.

5. I Entered the Wrong Delivery Address. What Should I Do?

Please contact us immediately if you notice an incorrect or incomplete delivery address.

Email:

contact@monscre.in

Include:

Your order number
The correct delivery address
Your name and contact number

We will make reasonable efforts to update the address before your order is dispatched.

Important

Once an order has been dispatched, we may not be able to change the delivery address.

Monscre is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

6. My Order Arrived Damaged. What Should I Do?

We take care to pack our products securely before dispatch. However, damage can occasionally occur during transportation.

If you receive a damaged product, please contact us as soon as possible.

For faster assistance, please provide:

Your order number
Clear photographs of the damaged product
Photographs of the packaging and shipping label
A continuous unboxing video, if available

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances and verification, we may offer a replacement, exchange, store credit, or other applicable resolution in accordance with our Returns, Exchanges & Refund Policy.

Important

We strongly recommend recording a continuous unboxing video when opening your package. The video should clearly show the package, shipping label, product, tags, and condition of the item upon opening.

Damage or incorrect-product complaints should generally be reported within 24–48 hours of delivery.

7. What If I Received the Wrong Product?

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Send an email to:

contact@monscre.in

Please include:

Your order number
A photograph of the product received
A photograph of the shipping label
Photographs of the product tags and packaging
Your unboxing video, if available

Our returns team will review your request and guide you through the next steps.

8. My Tracking Information Hasn't Updated. What Should I Do?

Tracking information may take some time to become active after the package has been handed over to the courier.

If your tracking information has not updated immediately, please allow some time for the courier's system to register the shipment.

If there has been no movement for an extended period, contact our customer support team and provide your order number and tracking details.

We will do our best to assist you.

9. My Order Is Delayed. What Should I Do?

While we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible reasons include:

Courier network delays
Weather conditions
Public holidays
Customs clearance for international orders
Incorrect address information
High shipping volumes
Unforeseen logistical issues

If your order has exceeded the estimated delivery timeframe, please contact us with your Order ID or tracking number so that we can assist you.

Please note that delivery timelines are estimates and may vary depending on the courier and destination.

10. I Have a Question That Isn't Answered Here. Can You Help?

Absolutely.

If you cannot find the information you need in our FAQs, our customer support team will be happy to assist you.

Contact Monscre

Phone: +91 9027818231
Email: contact@monscre.in

You may also use the “Need Help” option on our website to connect with our support team through live chat.

We aim to respond to customer inquiries as promptly as possible, generally within 24 hours during business days.

Contact Information

Monscre™

Tradename: Monscre™ - Absolute Corporation
Registered Business Address:
Mutfarrik Shyampuri TVS Showroom
Jamshed Colony, Khatauli
Uttar Pradesh - 251201 India

GSTIN: 09HNSPM4045P1ZX
Website: www.monscre.in

Phone: +91 9027818231
Email: contact@monscre.in

Contact Time: Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed