Return & Refund Policy

Return & Refund Policy

At Monscre™, customer satisfaction is important to us. Every order goes through a quality check before it is shipped, but we understand that there may be occasions when you need to return or exchange a product.

To keep the process transparent and fair for both our customers and our brand, please review the following policy.

1. Return Window

Customers may request a return within 10 days from the date of delivery.

Return requests submitted after the 10-day period will generally not be eligible for return.

Once a return has been approved, the product must be handed over to the courier or shipped to us within the applicable return period communicated by our support team.

2. Product Condition

To be eligible for a return, the product must be returned in its original condition.

The product must be:

  • Unused and unworn

  • Unwashed

  • Free from stains, marks, damage, or alterations

  • Returned with all original tags and labels attached

  • Returned with the original packaging, wherever applicable

Products showing signs of use, washing, damage, alteration, or missing tags/packaging may not be accepted.

All returned products are subject to inspection and quality verification before a refund or other resolution is approved.

3. Unboxing Video for Product Issues

For claims involving a damaged, defective, incorrect, or missing product, we strongly recommend recording a clear, continuous unboxing video.

The video should begin with the sealed package and clearly show:

  1. The shipping package and label

  2. The package being opened

  3. The product being removed

  4. The product, tags, and packaging

  5. The condition of the item received

This helps us investigate product-related claims fairly and efficiently.

Photographs may also be requested where necessary.

Important: Claims without sufficient evidence may be difficult to verify and may not be accepted where the condition or contents of the package cannot be reasonably established.

4. Who Pays for Return Shipping?

If the Issue Is Our Responsibility

If you receive:

  • The wrong product

  • A manufacturing defect

  • A product damaged during delivery

and the issue is verified by our team, Monscre™ will cover the applicable return shipping cost.

Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund.

If the Return Is for Personal Preference

If the return is due to:

  • Size or fit preference

  • Change of mind

  • Color preference

  • Ordering the wrong size

  • Any other reason not related to a defect or error by Monscre™

the applicable return shipping charges will be borne by the customer.

5. Refund & Resolution Options

Once your returned product has been received and successfully inspected, the applicable resolution will be processed.

Depending on the circumstances, available options may include:

Store Credit

You may receive the eligible amount as Monscre™ store credit for use toward a future purchase.

Replacement or Exchange

Where applicable, you may choose a replacement product or exchange for an available product of equal or applicable value.

Refund

If a refund is approved, the eligible amount will be refunded to the original payment method, subject to the applicable terms of this policy.

The available resolution may depend on the reason for the return, product availability, and the outcome of our quality inspection.

6. Refund Timeline

After the returned product reaches us, it will undergo a quality check.

  • Return inspection may take up to 48 hours after receipt.

  • Approved store credit may generally be issued within 24–48 hours after approval.

  • Refunds to the original payment method may take up to 7 working days after processing.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

You will be notified by email or other available communication channels once the refund or credit has been initiated.

7. Shipping Charges

Original shipping charges paid at the time of placing an order are generally non-refundable.

Where a return is required because of a verified error, defect, or damage attributable to Monscre™, the applicable return shipping cost will be handled by Monscre™.

8. Return Inspection & Approval

All returned products are inspected before a refund, credit, or exchange is finalized.

A return may be rejected if:

  • The product has been worn or used

  • The product has been washed

  • The product has been altered

  • The product is damaged or stained

  • Tags or labels have been removed

  • Required packaging is missing

  • The product is returned outside the applicable timeframe

  • The product does not meet the eligibility requirements

Monscre™ reserves the right to make the final determination regarding return eligibility based on the condition of the returned product and the circumstances of the request.

9. Important Notes

  • Return requests must be submitted within 10 days of delivery.

  • Products must be returned in eligible, original condition.

  • Damaged, defective, or incorrect-product claims should be reported within 24–48 hours of delivery.

  • An unboxing video is strongly recommended for product-related claims.

  • Returns and refunds are subject to product inspection and verification.

  • Return shipping charges for preference-based returns are the customer's responsibility.

  • Original order shipping charges are generally non-refundable.

  • Refund processing times may vary depending on the payment provider or bank.

  • Certain products may be subject to additional or different return conditions.

10. Contact Monscre™

For return, refund, exchange, damaged-product, or order-related assistance, please contact our customer support team.

Monscre™

Tradename: Monscre™ - Absolute Corporation
Registered Business Address:
Mutfarrik Shyampuri TVS Showroom
Jamshed Colony, Khatauli
Uttar Pradesh - 251201 India

GSTIN: 09HNSPM4045P1ZX
Website: www.monscre.in

Phone: +91 9027818231
Email: contact@monscre.in

Contact Time: Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Our Commitment

At Monscre™, we aim to make every purchase as smooth and reliable as possible. If something isn't right with your order, our support team will work with you to review the issue and provide the appropriate resolution under this policy.