Return & Exchange

Return & Exchange Policy

At Monscre™, we want you to be completely comfortable with your purchase. If your product doesn't fit as expected or you would prefer a different size or color, we're here to make the return and exchange process as simple and transparent as possible.

Please read the following policy carefully before submitting a return or exchange request.

1. Return & Exchange Window

You may request a return or exchange within 10 days from the date of delivery.

Once your return or exchange request has been approved, you will have an additional 7 days to hand over or ship the product to us.

Requests submitted after the applicable timeframe may not be accepted.

2. Exchange Policy

One-Time Free Exchange

Each order is eligible for one complimentary exchange.

You may exchange your product for:

A different size of the same product, or
A different color of the same product, subject to availability.

For the first eligible exchange, Monscre™ will cover the applicable exchange shipping costs.

Additional Exchanges

If you request another exchange for the same order after using your one complimentary exchange:

Return shipping costs will be borne by the customer.
Shipping costs for sending the replacement product will also be borne by the customer.
Additional exchanges are subject to product availability and approval.

An exchanged product cannot be exchanged or returned again once the replacement has been delivered.

3. Return Eligibility

To qualify for a return or exchange, the product must meet all applicable conditions.

The product must be:

Unused and unworn
In its original and resalable condition
Free from stains, marks, damage, alterations, or signs of use
Returned with all original brand tags and labels attached
Returned with its original packaging, wherever applicable

Products that have been worn, washed, altered, damaged, stained, or returned without the required tags or packaging may be rejected.

The final eligibility of a return or exchange will be determined after the product is received and inspected by our team.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team within the applicable return window.

Contact Us

Email: contact@monscre.in
Phone: +91 9027818231

Please provide:

Order number
Name used for the order
Product you wish to return or exchange
Reason for the request
Required size or color, in case of an exchange

Our team will review your request and provide the next steps.

5. Reverse Pickup

Where reverse pickup is available, Monscre™ may arrange collection of the eligible product through our courier partner.

A maximum of two pickup attempts will be made.

If the courier is unable to collect the package after two attempts, or if reverse pickup is unavailable at your location, you may be required to ship the product to our business address at your own expense.

Important

We strongly recommend recording a clear video while packing and handing over your return shipment.

This may be requested in the event of a dispute regarding the product's condition, package contents, or handover to the courier.

6. Return Shipping Charges

For an eligible return, the applicable shipping arrangements will be communicated by our support team.

Please note that original shipping charges paid at the time of placing the order are non-refundable, unless otherwise required under applicable law.

If a customer is required to ship a return independently because reverse pickup is unavailable or unsuccessful, the applicable return shipping cost will be borne by the customer.

7. Products Not Eligible for Return or Exchange

Certain products may not be eligible for return or exchange due to their category, nature, hygiene considerations, or other product-specific conditions.

The applicable eligibility conditions may be displayed on the product page or communicated at the time of purchase.

Monscre™ reserves the right to determine return and exchange eligibility in accordance with the applicable policy and product conditions.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Reporting Period

Such issues should generally be reported within 24–48 hours of delivery.

Requests reported after this period may not be considered.

Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

The unopened shipping package
Shipping label
Package opening
Product received
Brand tags and labels
Condition of the product

If an unboxing video is unavailable, you may provide clear photographs showing the product, packaging, shipping label, and tags.

Our team will review the evidence and determine the appropriate resolution.

Depending on the circumstances, Monscre™ may provide a replacement, exchange, store credit, or another appropriate resolution following verification.

9. Refunds

If your return is approved for a refund, the refund will be processed according to the applicable payment method.

Once the returned product has been received and approved:

Return requests may take up to 48 hours to be reviewed.
Approved store credit or coupon codes are generally issued within 24–48 hours after approval.
Refunds to the original payment method or bank account may take up to 7 working days after processing.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

Important

Shipping charges are generally non-refundable.

10. Return Inspection

All returned products are subject to inspection after they reach us.

If the product does not meet the eligibility requirements, Monscre™ reserves the right to reject the return or exchange.

Examples of conditions that may result in rejection include:

Product has been worn or used
Product has been washed
Product has been altered
Product is damaged or stained
Tags or labels have been removed
Original packaging is missing where required
Product is returned outside the applicable timeframe

If a return is rejected, our customer support team may contact you regarding the next steps.

11. Exchange Availability

Exchanges are subject to availability.

If your requested size or color is unavailable, our support team may offer an alternative option where applicable.

An exchange is not guaranteed if the requested replacement product is unavailable.

12. Exchange After Delivery

Please inspect your replacement product carefully after delivery.

Once an exchanged product has been delivered, no further return, exchange, or refund request will be accepted for that order, except where required by applicable law or where Monscre™ determines otherwise.

13. Important Notes

Return and exchange requests must be submitted within the applicable timeframe.
Products must meet the required condition for approval.
All returns and exchanges are subject to verification.
Reverse pickup depends on courier availability in your location.
Additional exchange shipping costs are the customer's responsibility after the first complimentary exchange.
Original shipping charges are generally non-refundable.
Refund processing times may vary depending on the payment provider or bank.
Monscre™ reserves the right to reject requests that do not comply with this policy.

14. Contact Us

If you have any questions regarding returns, exchanges, refunds, or damaged products, please contact our customer support team.

Monscre™

Tradename: Monscre™ - Absolute Corporation
Registered Business Address:
Mutfarrik Shyampuri TVS Showroom
Jamshed Colony, Khatauli
Uttar Pradesh - 251201 India

GSTIN: 09HNSPM4045P1ZX
Website: www.monscre.in

Phone: +91 9027818231
Email: contact@monscre.in

Contact Time: Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed